FAQs

Here you will find a list of frequently asked questions with answers. If you have a question that is not answered below, please contact us.
Browsing ToolTrucks.com for Trucks and Trailers
How do I look for a Vehicle or Trailer?
 
You have many options:
 
The "For Sale HQ" page shows the 10 newest listings running down the right side of the page. 
 
Click on the little truck photos to view by company.
 
The "All Truck Listings" page is just that, every listing we have.  You can sort the results by Price, Odometer reading, Year, or Newest/Oldest Listing first. Just scroll through
 
The "Search" page is great when you want to look for a specific vehicle by Make, Model, Year, Price, Company, Body Style, newest/oldest listing.  For example, put in Freightliner MT55 and you will see every one available.
 
Save a Search - How Do I do it?
 
Saving a search helps you go there faster next time.
 
First, create and log into your account (create one quickly or use your Facebook login credentials).  Then visit the Search page and start searching.  To Save a Search, look to the top of the Search results where you will see "Save This Search".  Click it, Name It, Done.  When you want to look at these ads again, just log in and access this Search from "My Account".  Saves time!
 
Why did you change the website? I liked the old one.
 
Good question!  We liked the former look too, the "classic" look.  But technology was leaving us in the dust, to the point where it was either upgrade software versions or face a possible involuntary shutdown on our server.  Older versions of software called PHP clash with newer server requirements and will cause the website to freeze up.  Also, our visitors have changed browsing habits.  Today you are just as likely to visit us on your Smartphone, IPad or Tablet as you used to do from your laptop or PC.  The new website loads much faster on mobile devices now.  Finally, we wanted to give our advertisers more control over their listing, and the new version allows that.
Selling your Tool Truck or Trailer on ToolTrucks.com
Why should I sell my truck on ToolTrucks.com?
 
We get results! 
 
Tool people know we are here:  we are at the top of a Google Search for "tool trucks", "used tool trucks" and other related keywords, and you can bet your truck will be seen by the most interested and informed buyers in the tool business and related industries.  People who know what a Tool Truck is and appreciate its value.  As a result, we have over $115 million in sales and 3200+ units sold since 2004 as of May 2017.
 
We care: about your sale price.  We want you to sell it for what it is worth, not just what is expedient.  If you check around on a market value sometimes you will get a lower number because the entity you are getting it from is playing it safe in case you want to come back and trade it in later. 
 
We care:  about your morale and good spirits while waiting to sell it - free advice, encouragement, sales tips.
 
We care:  about how your listing looks.  We help you write the description, we will help with photo order if you need it, and also will make photos look better where we can by brightening or darkening them, cropping them, etc.
 
Sure, you can find a place to list your truck free - Somebodys List - and sell it without our help, but at what cost to you?  Everything does have a cost, whether it comes in the form of a reduced sale price,  a long time to sell, a frustrating sales process, whatever.  A person who wants to convert your truck into a camper is not interested in paying for a specialty interior.  We will help you every step of the way.  Our only focus is helping you sell your truck or trailer.  You will get the true market value for it here!
 
Our listing charge is a fraction of the price of a Tool Truck.  We have heard of trucks selling without a ToolTrucks.com listing for many $1,000s below market value - don't be that guy!!!!
 
What do I get with a Tool Truck Listing?
 
* Free appraisal with your listing so you price it according to the current market - this is very important.  Don't leave money on the table, we want to put it in YOUR pocket.  We look at your asking price and will be in touch if necessary.
 
 * 20 big photos.
 
 * Unlimited description area
 
  * Free help writing your description, free editing. Just put the basic facts in, Tom will enhance it for you. He also likes to group interior items together, all exterior together etc. It flows better that way.
 
 * 24/7 back office access to your listing, including description and price changes, photos, ability to mark your ad Sale Pending and Sold, and more.
 
 * Ads run 90 days with extensions available.
 
 * No commission upon sale
Managing a Listing
I want to sell my Truck. How can I create a listing?
 
* Create an account or login with your Facebook credentials.
* Click on Sell
* Click on Add Listing
* Select what you want to sell, a Vehicle or something else
* You are now on the Listing Details page, it will walk you through the process.
 
Write a title for your listing.  Some suggestions are "Low miles One Owner", "Diesel Generator with Dual AC", or "Priced Right Ready to Sell!".
 
Select the Year, Make, Model etc of your truck
 
Check the boxes for the Features your vehicle has.  The more you check, the more will appear in your listing.

Write a good Seller description.  Tell the viewers what you would say when someone calls about your truck.  If writing isn't your thing, just give us the facts, like "oil change every 250 hours" or new tires in November of last year". we will help with the writeup.

Upload your photos in the order you want to see them.  Please start with an Exterior photo.  You won't be able to see the photo until you save your work.  So if you think you made a mistake, save your work, and then come back and make changes.  .We always look at your photos, we might move them around a little to help the flow of the listing.
 
You can save your listing as a draft and come back as much as you want to make changes.
 
When you are ready to run your Listing, click on Submit Listing or Run.  After we receive your payment, we will review and activate your listing.
 
How do I get photos in my Listing?
 
You upload photos when you are logged in and creating your listing.  Just scroll down the page, you will see boxes, and the boxes are numbered. Click on Browse next to a box and your computer files will open up.  Find your photo(s), click on it (usually twice fast), and it will upload.  If the photos are on your phone, just log in from your phone.  If everything is too small, you can email the photos to yourself, save them on your computer, then start uploading.  This is all easier to do than it sounds.
 
Note: you won't be able to see the photos you uploaded instantly. Just save your work, then come back in again, and you will see them.
 
You can change or add/delete photos any time.
 
What is a good order for the photos?

Please always start with an exterior photo.  The "money" shot is the curbside, either directly on the side or a 3 quarter front view.  We usually group the exterior photos first, then start with the interior photos.
 
You have room for 20 photos.
 
Have some tips for photos?
 
This goes for both trucks and trailers:  As a general rule people are more interested in the interior and how it is laid out than the exterior.  So place your emphasis on the interior, that is what you want the most photos of..
 
Exterior:  stand far enough back so we can see the whole vehicle in the shot.  Get all four sides, plus one of the liftgate down too.  For a trailer, show the ramp.  Maybe take one of the tires.  Any body damage, please take a picture.
 
Interior: Down the aisle in both directions is a must.  Allow people to imagine standing in your truck.  Show the ceiling bungy, the desk area in front and behind, and any special features like waist high drawers, air tool display case etc.  If you have a walk thru, or a security door or panel, take a photo of it open and closed up.
 
Just try to show prospects what YOU would like to see if you were looking for a truck.
 
Can I add or change photos later?
 
Yes.  Log in, find your listing on the My Account page, go to edit.
 
Can you / will you help my photos look better?
Of course!  If we see a dark photo or one that needs to be cropped, we will do it automatically.  If you have a request, like make a photo lighter or white out your name on the side, call or email.
How can I change the display order of my Photos?
Go to your actual listing, not the edit area.
 
Save the photos in your listing to your computer.   You might want to save all of them, or just some you want to change.  If you still have them on your computer or phone, you don't have to save them again.
 
Log in, Go into the Edit area.
 
Delete the photos that are in the wrong place - check a box that says "delete" and then save your listing - the "SAVE CHANGES" button is at the bottom of the page
 
Go back in and Upload the photos again where you want them.
 
Click SAVECHANGES, then go to your listing and check them out.
 
Call us if you need any help, 770-277-1316.  Glad to help.
What do I need to create a listing?
Besides what you already know about the vehicle, these things are helpful:
 
The VIN.
Good photos showing the inside and outside, especially one with the Liftgate down
Tool box opening measurements are always welcome by prospects
If you have an assumable lease, putting the lease terms in the ad helps.
 
Call us if you need some guidance, 770-277-1316, we are glad to help.
 
What Categories Should I Put My listing In?

Prospects can search by Category, so listing in the correct categories helps prospects find your listing.  The categories are Body Style (Cab-chassis, Step Van, etc), Company Name (your Tool Company is one of the options), and the Industry (e.g., mobile tool sales),

Do I Have to Register to Create a Listing?

Yes, you must be a registered user to create a listing on ToolTrucks.com. Registration is free. Or log in using your Facebook credentials, much quicker.  I don't know how it works, but it does!

Can I skip creating an account and log in with my Facebook ID?
Yes you can.  We might ask for a few more details if it isn't in your Facebook profile.
Do I Have to Register to view vehicles for sale on ToolTrucks.com?
Absolutely not, have fun looking.  However, if you want to save your search for next time, please register for an account, log in, and Search away.
I created a listing and paid for it, but I don't see it on ToolTrucks.com yet. Why?

A listing will never be visible immediately.  First, make sure you did click on Run.  You may have saved it as a Draft.  If you did, it will be in there waiting for you.

To do this, go to My Account and click on Run to the left of the listing you wish to run. The system will direct you to our Parts Store for payment.
 
Also, make sure you have included at least one photo.  It is better to have all your photos, but a minimum of one will make your ad visible.
 
Your listing will run as soon as your payment is processed and we review your ad content and activate your listing.  We review constantly so it won't be long.  We may edit your description for grammar and to make paragraphs, etc, but we don't change the content.
How do I Mark my Listing Sold, Sale Pending, or stop my listing from being seen?

There are 2 ways.  Find your listing and click on edit, and scroll down.  Mark it Sold at the Top, or down at the bottom you can select Sale Pending. 

When you select Sale Pending, a note appears in your listing to "contact the advertiser for more information". Your listing is still visible.
 
When you select Sold, please provide the Date of the Sale and the Sale amount.  Your listing will move from the Active area to the Sold Page and your contact info is removed.
 
Want your listing to take a break?  Life happens, we can make it invisible for awhile and bring it back later.  If you want to suspend your listing contact us.
 
Pricing & Payment
How much do listings cost?

Please see our Pricing page for information about listing plans.

How Long Does a Listing Run?

Please see our Pricing page for information about listing plans.  Currently it is 90 days, but if you need more time just ask.

What if I don't sell in the time period allotted for my listing?
If you are actively involved in the sale process, and if we can reach you by email or phone (some people seem to drop off the face of the earth), we will hang in there with you as long as you need to.  Time extensions are available.  Our goal is to help you sell your vehicle.
Privacy
What is your privacy policy?

We're not talking!  But seriously, see Privacy Policy for details.

I don't want my name, phone number or email address to appear on your site. What should I do?
Your email will never show.  Someone interested in your listing will be able to contact you via email using the "Contact Advertiser" link on the site. The email address you enter for a listing is NOT shown on the site - it is used by the site to route anonymous contact requests to your email without making your email address known.
 
To hide your other personal information when creating a listing, just do the following:
1. Answer "NO" to the question "Include Profile with Listing", it at the very bottom of the page where yo enter your vehicle info.
2. Do not enter your street address or phone number in the listing, leave those boxes blank.  If you have done so already, just go back and edit your listing and remove it.  Be sure to click Save or Update your Listing.
 
This will keep all of your personal information private. If you want your name and phone number off your truck in the photo, call or email us.

If all my information is private how can a buyer contact me?

When your ad appears, instead of showing your contact information the following appears: "This seller has chosen to remain private. You may contact this seller via anonymous email by clicking here." The prospective buyer completes an on-line form and the system sends you an email without revealing your information to the prospective buyer.

Registration
Does it cost to register?

Nope.  It costs Nothing. Zip, Zilch, Nada.  Registration is FREE.

Do I have to register to use the site?

No. You can browse and search ads without registering. However if you register, ToolTrucks.com will remember various preferences for you and save you time searching.

If you want to create ads, you will need to register. Registration is FREE.